pakbat Privacy Policy

1. Introduction

pakbat is committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy sets out in clear terms how we handle your personal information — from the moment you visit pakbat.app to the full lifecycle of your account. We operate in compliance with applicable international data protection standards and the requirements of our online gaming licence.

The pakbat platform offers cricket betting, live casino games, slot games, virtual sports, and related entertainment services to players in Pakistan and internationally. In the course of providing these services, we necessarily process certain personal data about you. This policy explains what that data is, why we need it, how long we keep it, and what rights you have over it.

We encourage all players to read this Privacy Policy in full alongside our Terms & Conditions. If you have any questions about how pakbat handles your data, you can reach our support team at any time — contact details are provided at the end of this document.

2. Data Controller

For the purposes of applicable data protection legislation, pakbat is the data controller in respect of the personal data of registered players and visitors to pakbat.app. This means pakbat determines the purposes and means by which your personal data is processed. Where pakbat engages third-party service providers to process data on its behalf, those providers act as data processors and are subject to contractual obligations that restrict how they may use your data.

All data protection enquiries, access requests, and complaints should be directed to pakbat's customer support team via email at [email protected]. We aim to respond to all data-related enquiries within 30 calendar days of receipt.

3. Data We Collect

3.1 Registration Data

When you create a pakbat account, we collect the following information: full legal name, date of birth, residential address (including city and country — for Pakistani players this typically includes your Karachi, Lahore, Islamabad, Faisalabad, or other city of residence), email address, and mobile phone number. This information is required to create and manage your account and cannot be omitted.

3.2 Identity Verification (KYC) Data

To comply with our anti-money-laundering obligations and to verify that players meet the minimum age requirement of 21 years, we collect identity verification documents including: a government-issued photo ID (CNIC, passport, or driving licence), proof of current residential address (utility bill or bank statement dated within three months), and in some cases proof of payment method ownership (e.g., a screenshot of your JazzCash or EasyPaisa account screen showing your name and mobile number).

3.3 Financial Data

When you make a deposit or withdrawal, we collect transaction data including: the payment method used (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, or other supported methods), transaction reference numbers, amounts in Pakistani Rupees (PKR), timestamps, and the outcome of each transaction. We do not store full payment card numbers or bank account credentials on our servers — payment processing is handled by our regulated payment partners.

3.4 Usage and Gameplay Data

We collect data about how you interact with the pakbat platform, including: games played and bet history, deposit and withdrawal history, session duration and frequency, device type and operating system, browser type and version, IP address, and approximate geographic location derived from your IP address.

3.5 Communications Data

When you contact pakbat's customer support team — whether via live chat, email, or any other channel — we retain a record of that communication including its content, timestamps, and any resolution actions taken. This data is used to manage your support request and to improve our service quality.

3.6 Cookies and Tracking Technologies

pakbat uses cookies, web beacons, pixel tags, and similar technologies to collect information about your browsing activity on the platform. Details of the specific cookies we use and how to manage them are set out in Section 10 of this Privacy Policy.

4. How We Use Your Data

pakbat uses the personal data we collect for the following purposes:

• Account creation and management: To register your account, verify your identity, and maintain your account in good standing throughout your time as a pakbat player.
• Service delivery: To provide you with access to all pakbat products and services, including cricket betting, casino games, slot games, and promotional offers.
• Payment processing: To process your deposits and withdrawals via your chosen payment method, and to reconcile transactions in your account ledger.
• Identity verification and fraud prevention: To verify that you are who you say you are, that you meet the minimum age requirement of 21 years, and to detect and prevent fraudulent or suspicious activity on the platform.
• Anti-money-laundering compliance: To monitor transactions for signs of money laundering, terrorist financing, or other financial crime, and to report suspicious activity to relevant authorities where legally required.
• Customer support: To respond to your enquiries, resolve complaints, and provide assistance with your account.
• Marketing and promotions: To send you information about pakbat promotions, bonuses, and new features where you have consented to receive such communications. You may withdraw this consent at any time.
• Platform improvement: To analyse usage patterns, diagnose technical issues, and improve the performance, security, and user experience of the pakbat platform.
• Responsible gaming: To monitor your betting behaviour for signs of problem gambling and to apply responsible gaming tools where appropriate, including deposit limits, cooling-off periods, and self-exclusion.
• Legal and regulatory compliance: To meet our obligations under applicable gaming regulations, data protection laws, and the requirements of our international online gaming licence.

5. Legal Basis for Processing

pakbat processes your personal data on the following legal bases:

• Contract performance: Processing that is necessary to fulfil our contractual obligations to you as a registered player — for example, processing your deposits, settling your bets, and operating your account.
• Legal obligation: Processing that is required by applicable law — for example, KYC verification, transaction monitoring, and suspicious activity reporting under anti-money-laundering regulations.
• Legitimate interests: Processing carried out in pursuit of pakbat's legitimate business interests — for example, fraud detection, platform security, and service analytics — where those interests are not overridden by your rights and interests.
• Consent: Processing that is based on your freely given, specific, and informed consent — for example, receiving marketing emails or SMS promotions from pakbat. Where consent is the legal basis, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

6. Data Sharing

6.1 Service Providers

pakbat shares personal data with third-party service providers who assist in operating the platform. These include payment processors (such as JazzCash and EasyPaisa technology partners), identity verification providers, fraud detection services, cloud hosting providers, customer support platform providers, and email delivery services. All service providers are contractually required to process your data only on pakbat's instructions, to maintain appropriate security measures, and not to use your data for their own independent purposes.

6.2 Regulatory and Law Enforcement Authorities

pakbat may disclose personal data to gaming regulators, financial intelligence units, law enforcement agencies, or other government authorities where we are legally required or permitted to do so — for example, in response to a court order, a regulatory investigation, or a suspicious activity report. Such disclosures are made strictly in accordance with applicable legal requirements.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of pakbat's business, personal data held by pakbat may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to how your data is handled as a result of it.

6.4 No Sale of Personal Data

pakbat does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. Any data sharing is limited to the categories described in this Section and is governed by appropriate contractual safeguards.

7. International Data Transfers

pakbat operates under an international online gaming licence and may process or store your personal data on servers located outside of Pakistan. Where personal data is transferred to countries that do not provide an equivalent level of data protection to the standards applicable under our licensing jurisdiction, pakbat will put in place appropriate safeguards — such as standard contractual clauses — to ensure that your data remains protected to a consistent standard regardless of where it is processed.

8. Data Retention

pakbat retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. The key retention periods that apply to different categories of data are as follows:

• Account and registration data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in line with standard anti-money-laundering record-keeping requirements.
• KYC and identity verification documents: Retained for a minimum of five (5) years following the completion of the verification process, or following account closure, whichever is later.
• Transaction and betting records: Retained for a minimum of five (5) years from the date of each transaction, in line with financial record-keeping obligations.
• Customer support communications: Retained for a period of three (3) years from the date of each communication, unless the communication relates to an ongoing dispute or legal matter in which case it will be retained until that matter is resolved.
• Marketing consent records: Retained for the duration of your consent and for one (1) year following any withdrawal of consent, to maintain a record of your preferences.
• Cookie and analytics data: Retained in accordance with the specific retention period applicable to each cookie type, as set out in Section 10 below.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with you as an individual.

9. Your Rights

Subject to applicable data protection legislation and our legal obligations as a regulated gaming operator, you have the following rights in respect of your personal data:

• Right of Access: You have the right to request a copy of the personal data pakbat holds about you, together with information about how it is being used.
• Right to Rectification: You have the right to request that inaccurate or incomplete personal data be corrected. You can update most of your account information directly through your pakbat account settings.
• Right to Erasure: In certain circumstances, you have the right to request the deletion of your personal data. Note that this right does not apply where retention is required by applicable law — for example, where we are required to retain transaction records under anti-money-laundering regulations.
• Right to Restriction: You have the right to request that the processing of your personal data be restricted in certain circumstances — for example, while the accuracy of data you have disputed is being verified.
• Right to Data Portability: Where processing is based on your consent or on a contract with you, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on pakbat's legitimate interests. You also have the right to opt out of direct marketing communications at any time.
• Rights Related to Automated Decision-Making: Where pakbat makes decisions about you using solely automated processes that have a significant effect on you, you have the right to request human review of that decision.

To exercise any of the above rights, please contact pakbat's support team at [email protected]. We will respond to your request within 30 calendar days. In some cases we may need to verify your identity before processing your request.

10. Cookies

10.1 What Are Cookies

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites function properly, to improve efficiency, and to provide information to site operators. pakbat uses cookies and similar technologies on pakbat.app for the purposes described below.

10.2 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the pakbat platform to function. They enable core features such as account login, session management, and security. You cannot opt out of these cookies as the platform cannot function without them.
• Performance and Analytics Cookies: These cookies collect information about how visitors use the platform — for example, which pages are visited most often and whether users encounter error messages. This data is used in aggregate form to improve platform performance. These cookies do not collect personally identifiable information.
• Functionality Cookies: These cookies remember choices you make — such as your preferred language or the last game you played — to provide a more personalised experience. The information they collect is anonymised and cannot be used to track your browsing activity on other websites.
• Targeting and Marketing Cookies: Where you have consented to receive marketing communications, these cookies may be used to deliver promotions relevant to your interests. They record your visit to the platform and the pages you have viewed.

10.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, and set preferences for specific websites. Please note that disabling certain cookies may affect the functionality of the pakbat platform. Detailed instructions for managing cookies in the most common browsers are available through those browsers' help documentation.

11. Children's Privacy

The pakbat platform is strictly for individuals aged 21 years and above. We do not knowingly collect personal data from persons under the age of 21. If you believe that a person under 21 has provided us with their personal data in the course of registering an account or using our services, please contact us immediately at [email protected]. We will take prompt steps to delete that data and close the associated account. pakbat applies age verification measures at registration to minimise the risk of underage access to the platform.

12. Security

pakbat implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include 256-bit SSL encryption for all data in transit, encrypted storage for sensitive personal data at rest, strict access controls limiting data access to authorised personnel on a need-to-know basis, regular security audits and vulnerability assessments, and incident response procedures to manage and contain data security incidents promptly.

While pakbat takes all reasonable steps to protect your personal data, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. You are responsible for keeping your pakbat login credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account.

13. Third-Party Links

The pakbat platform may contain links to third-party websites or services for informational or operational purposes. Once you leave the pakbat platform by following such a link, this Privacy Policy no longer applies. pakbat is not responsible for the privacy practices of third-party websites and encourages you to review the privacy policies of any third-party sites you visit.

14. Responsible Gaming and Data

pakbat uses gameplay and transaction data to support its responsible gaming obligations. This includes monitoring betting patterns for signs of problem gambling behaviour, applying responsible gaming tools such as deposit limits and self-exclusion where appropriate, and retaining records of self-exclusion requests to prevent reactivation during an active exclusion period. This use of data is carried out in accordance with our legal obligations as a licensed gaming operator and forms a core part of pakbat's commitment to player welfare.

Players wishing to activate responsible gaming tools or discuss their data as it relates to responsible gaming should contact our support team or visit the Responsible Gaming page. All responsible gaming data is handled with strict confidentiality.

15. Policy Updates

pakbat reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify registered players by posting a prominent notice on the platform and, where appropriate, by sending an email notification to the address registered on your account. The effective date of the current version of this Privacy Policy is displayed at the top of this page. Your continued use of the pakbat platform following notification of any changes constitutes your acceptance of the updated Privacy Policy.

16. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or about how pakbat handles your personal data, please get in touch with our team:

• Email: [email protected]
• Live Chat: Available 24/7 via the pakbat platform
• Response Time: We aim to respond to all privacy-related enquiries within 30 calendar days

For data access requests or requests to exercise any of your rights under Section 9, please include your full name, registered email address, and a description of your request to help us process it efficiently.